FAQs

Shipping & Returns

Do you ship internationally?

Yes!
Shipping charges will be calculated upon checkout.

Do you offer free shipping?

Yes, we do!

How long does shipping shipping take?

Depending on where you're located, Australia usually takes 2-3 days. Further locations such as Europe or Canada can take approximately 4 - 5 days.

Can I collect in Bali?

Yes!
You can message us here, Instagram, WhatsApp, or any other of our platforms. We will arrange drop-off or collection.

Can I cancel or change my order?

We cannot add to, or change any items on an order once we have shipped it. Once your order has shipped, it is final and we cannot cancel any order. 

You can find details on our refunds and exchange policy here.

Customs & Taxes

Please be aware that all customs charges, duties, and taxes, including VAT, are to be paid by the customer of the order, Keep Closer is not responsible for any charges that may be incurred when ordering internationally.

We are unable to provide a refund if you place an order and do not wish to pay your local import customs, duties, or taxes. So, please check with your country's postal carrier prior to purchasing if you have any concerns.

Sling Carrier

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How To Wear

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